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SAP C_C4H51_2405 Exam Syllabus Topics:

Topic	Details
Topic 1	Customer Support Services: This section is designed to evaluate the expertise of customer support professionals, such as SAP Customer Support Consultants, in managing Registered Products, Installed Base, and Warranty Management within service tickets. It also addresses Contracts and Case Management in the SAP Service Cloud.
Topic 2	Service Business Process: This section examines the capabilities of service process managers and SAP consultants in managing and configuring service processes. It involves identifying various service processes, time recording, fulfillment in service tickets, setting up service levels and categories.
Topic 3	Communication Channel and Knowledge Base: This section evaluates the abilities of service management professionals, such as SAP Service Cloud Consultants, and focuses on the various communication channels used for handling service tickets.
Topic 4	Data Management: This section assesses the skills of data management professionals, such as SAP Data Migration Specialists. It involves using data migration templates, resolving migration issues, understanding mass data maintenance, and describing SAP pre-packaged integration scenarios.
Topic 5	Service Objects: This section assesses the knowledge of service management professionals, like SAP Service Cloud Consultants, in understanding and applying service objects within service tickets. It covers topics such as the explanation and usage of Registered Products, Installed Base, and Warranty Management in service tickets.
Topic 6	Managing Clean Core: This section is aimed at ERP administrators and SAP consultants who focus on maintaining a clean core ERP system. It covers evaluating and applying clean core principles to enhance business process agility, minimize adaptation efforts, and speed up innovation.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q78-Q83):

NEW QUESTION # 78
What are the main uses for warranty management in SAP Service Cloud? Note: There are 2 correct answers to this question.

A. The system can be set up so that certain incident categories are not covered.
B. Routing rules can be applied to warranties.
C. The agent is prompted to upsell a warranty to the customer.
D. When an agent creates a ticket with a registered product, the warranty is automatically determined.

Answer: A,D

NEW QUESTION # 79
In the ticket, no warranty is determined for a registered product. What might be the cause?
Note: There are 2 correct answers to this question.

A. The warranty is not assigned to a registered product.
B. The registered product is not assigned to an installed base.
C. The warranty is expired.
D. The warranty is not assigned to an installed base.

Answer: A,B

NEW QUESTION # 80
You have configured the service level agreements (SLAs) and their determination rules, but they are not derived in the service ticket. Which of the following could be a reason for this?
Note: There are 2 correct answers to this question.

A. The determination rules have been configured, but not activated.
B. SLAs are not activated in project scoping.
C. SLAS are not configured in fine-tuning.
D. A workflow rule was not scheduled to trigger the determination.

Answer: A,B

NEW QUESTION # 81
You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

A. Maintain the fine-tuning activity for contracts.
B. Create a workflow rule.
C. Select the relevant scoping ques-tion.
D. Maintain a reference date in the contract.

Answer: B

NEW QUESTION # 82
Which of the following objects can be replicated from SAP Service Cloud to SAP Field Service Management?
Note: There are 2 correct answers to this question.

A. Registered products
B. Contacts
C. Service contracts
D. Installed bases

Answer: C,D

NEW QUESTION # 83
......

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Well SAP C_C4H51_2405 Prep, C_C4H51_2405 Reliable Test Price

SAP C_C4H51_2405 Exam Syllabus Topics:

New Well C_C4H51_2405 Prep | Valid SAP C_C4H51_2405 Reliable Test Price: SAP Certified Associate - Implementation Consultant - SAP Service Cloud

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Sample Questions (Q78-Q83):

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