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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q101-Q106):

NEW QUESTION # 101
A company implements Dynamics 365 Sales. Users are unsure how to perform various tasks.
You need to recommend features to help the company configure the system.
What should you recommend? To answer, drag the appropriate features to the correct requirements. Each feature may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/sales-enterprise/manage-activities

NEW QUESTION # 102
A company plans to implement Dynamics 365 Customer Voice.
Instructions: For each of the following statements, select Yes if the statement is true. Otherwise, select No.
NOTE: Each correct selection is worth one point.

Answer:

Explanation:

NEW QUESTION # 103
A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order. A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

A. Open - Scheduled
B. Open - Unscheduled
C. Open - In progress
D. Traveling

Answer: C

NEW QUESTION # 104
A company implements Dynamics 365 Customer Service for their support desk.
Agents resolve issues based on their own personal experiences or they must try to recreate the problem. This is causing customer satisfaction issues as resolution time is longer than expected and not consistent.
You need to implement a solution to improve consistency of answers and ensure that agents can share their answers.
What should you implement?

A. Service level agreements
B. Knowledge base management
C. Customer Service Insights
D. Power Automate to transfer cases

Answer: B

NEW QUESTION # 105
A potential customer delays their decision to commit to a big multi-year contract. You want to find other colleagues who have interacted with the potential customer to discuss strategies. Which app should you recommend?

A. Power Virtual Agents
B. Market Insights
C. Customer Service Insights
D. Sales Insights

Answer: D

NEW QUESTION # 106
......

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MB-910 Dumps Vce - MB-910 Test Dumps.zip

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Microsoft Dynamics 365 Fundamentals (CRM) Sample Questions (Q101-Q106):

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